Key Takeaways
By bringing together proven methodology targeting customer’s common challenges, Samana is able to extract the maximum benefit out of existing and future VDI infrastructures. Managed Services focuses primarily on the MANAGE portion outlined previously, while being supported by the other stages of the methodology. For example, if new applications or use cases need to be added, Samana will engage in a DESIGN and DEPLOY phase to roll this out.
| Maximized Uptime
→Continuous custom monitoring allows Samana to react quickly to any threats to the environment →Maximizing uptime increases end user satisfaction and solution adoption →Minimizing disruptions ensures that revenue generating activity interruptions are rare, if any
Value →Customer receives a designated team of resources with capacity management capabilities for a cost comparable to a single FTE →Customer can leverage OPEX budget for Managed Services |
Support
→VDI experts manage the day to day operations of the environment and become an extension of the customer’s team →Close relationship with solution vendor allows for improved response times and increased knowledge →Customer resources can be focused on other enterprise wide initiatives while Samana handles the VDI environment, allowing for increased all around coverage →Patch and upgrade management roadmaps are laid out and executed by Samana after customer approval |